Jewelry Care & After-Sales Policy

Jewelry Care & After-Sales Policy

Every Freesia Yun piece with metal components includes a 2-year care & maintenance service from the date of delivery. This is a service promise, not a guarantee that plating will never fade: our 925 silver pieces use a thin (0.1 micron) gold or rhodium plating. How long the plating keeps its luster depends on how the piece is worn — with normal everyday wear it can keep its luster for a year or two, while heavy sweating, workouts, seawater, and harsh chemicals can fade it much faster. If something goes wrong, we handle it in one of three ways — depending on what happened.

The three tiers — with examples

Tier A — Our responsibility (quality issues)

Manufacturing or craftsmanship defects, for example:

  • Clasp malfunction — won't close, opens on its own, broken spring;
  • Metal components breaking or solder joints coming apart without external force;
  • Cord loosening or pearls coming off due to knotting or craftsmanship defects.

Terms: free replacement, once per item within 2 years (cost-price replacement thereafter). We cover shipping both ways.

Tier B — Fault cannot be determined

Wear or damage where responsibility cannot be clearly established, for example:

  • Natural wear after long-term normal use that cannot be attributed to either side;
  • Restringing needed because the silk cord has aged naturally (not a craftsmanship defect);
  • Fading or wearing of thin plating (how long the 0.1 micron gold or rhodium plating keeps its luster depends on wear — normal everyday wear can last a year or two, while workouts, seawater, and harsh chemicals fade it faster; fading is normal for thin plating, not a defect); replacement parts are provided at cost price.

Terms: replacement at cost price. You cover shipping the item to us; we cover shipping it back to you.

Tier C — Customer's request or customer-caused damage

For example:

  • Modifications requested by the customer — changing strand length (longer or shorter), changing clasp type or material. This is a made-to-order service, not a warranty claim: available anytime, charged at cost;
  • Damage from improper use — pulling, crushing, contact with perfume, cosmetics or chemicals;
  • Accidental damage caused by the customer.

Terms: parts at cost price. You cover shipping both ways.

Not covered

  • Natural characteristics of pearls — growth marks and slight variations in color and luster. Every pearl is unique; these are not defects.
  • Lost items — there is nothing to repair. Repurchase at the regular price.
  • Change of mind.

How to make a claim

  1. Email admin@freesiayun.com with your order number and photos of the issue.
  2. We assess which tier applies and confirm any cost with you before proceeding.
  3. Ship the item back following our instructions.
  4. We replace or repair it and ship it back to you.

Care & maintenance service period: 2 years from the delivery date. Pearls are natural organic gems — please avoid perfume, cosmetics, and prolonged exposure to water to keep them beautiful.